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Vodafone Broadband (2022) review: Affordable, high-speed broadband with a few rough edges

Our Rating 
Price when reviewed 
22
inc VAT, per month

So-so service lets down some great high-speed, high-value plans

Pros 
Good selection of speeds and feature-packed plans
High scores for performance and reliability
Cons 
Disappointing results for customer service and support
Plans aren’t quite as competitive as they were
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A relative latecomer to the home broadband game, Vodafone has made a place for itself by offering high-speed services at very temptingly low prices. It’s scored another Highly Commended for Value for Money in this year’s Expert Reviews Best Broadband Awards, while posting good results for speed and reliability.

What’s more, there are signs of improvement in other areas since last year’s slightly worrying results. While Vodafone still has some serious work to do on its customer service and satisfaction, it’s pulling ahead of Virgin Media and TalkTalk in our latest awards survey figures. In fact, two-thirds (67%) of Vodafone customers now say they would be likely to recommend their service to someone else. That puts it ahead of Virgin Media and TalkTalk, not to mention Sky and EE.

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Vodafone Broadband review: Vodafone Superfast 1, Superfast 2 and Superfast 100

Vodafone has pulled out of the ADSL broadband market to concentrate entirely on fast fibre services. These start with its Superfast 1 fibre package, which gives you average download speeds of 38Mbits/sec and upload speeds of 10Mbits/sec for a reasonable £22 per month. There are no upfront costs for new users, but you do have to sign up for a 24-month minimum term.

Superfast 2 takes the speeds up to 67 and 20Mbits/sec for just £3 extra, while Vodafone’s entry-level FTTP service, Superfast 100, boosts the download speed to 100Mbits/sec, with a 30Mbits/sec upload speed.

Vodafone supplies its own WiFi Hub router with its fibre services, with support for dual-band 802.11ac Wi-Fi with 4x4 MIMO and beamforming plus four Gigabit Ethernet ports. It can also act as a DECT hub for your home phone.

For an extra £8 a month you can sign up to Vodafone’s Superfast Pro packages, adding an automatic 4G backup connection for your broadband, dedicated support engineers and SuperWiFi Plus – a Wi-Fi extender and Alexa speaker within one unit. Meanwhile an extra £8 on top of that nets you the Pro Xtra package, with any-time landline and mobile calls, an Apple TV 4K box and an Apple TV+ subscription, though (rather disappointingly) the latter only runs for the first three months.

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